Terms and Conditions.
Retail Parlour
Last updated: 4/12/25
These Terms & Conditions (“Terms”) govern your use of www.retailparlour.com
(“the Website”) and your purchase or use of any services, products, or digital materials provided by Retail Parlour (“we”, “us”, “our”).
By using the Website or engaging with our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use the Website or our services.
1. Who We Are
Retail Parlour
86-90 Paul Street
London EC2A 4NE
Email: info@retailparlour.com
We provide consulting, fractional merchandising support, coaching, workshops, digital products, and related services to retail, ecommerce, and product businesses.
2. Use of the Website
You may use the Website for lawful purposes only. You must not:
Use the Website in a way that causes damage or impairs performance
Attempt to gain unauthorised access to data, accounts, or security systems
Upload or transmit malicious code
Use content from the Website without permission
We may suspend or block access if we believe the Website is being misused.
3. Information on the Website
All information provided on the Website is for general guidance only.
Although we aim to ensure accuracy, we make no guarantees that:
Content is complete, up to date, or error free
Any result or commercial outcome will occur
Suggestions or templates will suit your specific circumstances
You are responsible for evaluating whether our information or services meet your needs.
4. Services Offered
We provide a range of services (“Services”), including:
Merchandising consultancy
Fractional merchandising support
Coaching and mentoring
Workshops, training, and audits
Digital products (templates, tools, guides)
Details of each service may be set out in a proposal, sales page, confirmation email, or contract.
Where there is a conflict between these Terms and a service-specific agreement, the service agreement takes priority.
5. Booking, Payments & Fees
5.1 Fees
Fees for services are listed on the Website, in proposals, or quoted directly.
We reserve the right to update pricing at any time.
5.2 Payments
Payments are collected through Stripe or an invoicing system.
Unless otherwise agreed:
Payment is required before services begin (for coaching, workshops, and digital products)
Consultancy projects may require a deposit or staged payments
5.3 Late Payments
If payment is late, we may:
Pause or stop services
Charge reasonable late payment interest in line with the Late Payment of Commercial Debts (Interest) Act 1998
5.4 Digital Products
All digital purchases (templates, tools, downloads) are non-refundable.
Access is provided immediately upon purchase unless stated otherwise.
6. Cancellations & Rescheduling
6.1 Consultancy and Fractional Services
Cancellation terms will be specified in your proposal or agreement.
If not stated:
30 days’ notice is required to cancel ongoing retainer work
Work already completed remains payable
6.2 Coaching & Workshops
Unless otherwise stated:
You may cancel up to 7 days before a session for a full refund
Cancellations within 7 days are non-refundable but may be rescheduled at our discretion
Failure to attend a session without notice counts as a used session
6.3 Group Programmes, Sprints & Events
Due to limited capacity:
Bookings are non-refundable unless the event is materially changed or cancelled by us
Substitutions may be allowed by prior arrangement
7. Client Responsibilities
To ensure services run smoothly, you agree to:
Provide accurate and timely information
Supply required data for planning, analysis, or audits
Attend scheduled calls or workshops
Make decisions and give approvals needed for project progress
We are not responsible for delays caused by missing information, late communication, or incomplete data.
8. Our Responsibilities & Disclaimers
8.1 Professional Standards
We will deliver services with reasonable skill and care, consistent with industry standards.
8.2 No Guarantees
We cannot guarantee specific commercial outcomes, including but not limited to:
Revenue growth
Profit increases
Inventory improvements
Customer acquisition or retention results
You acknowledge that outcomes depend on many factors outside our control (market conditions, operations, staffing, stock levels, etc.).
8.3 Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Our total liability is limited to the amount you paid for the service in question
Nothing in these Terms excludes liability for fraud or negligence resulting in death or personal injury
9. Intellectual Property
All materials provided by Retail Parlour, including frameworks, tools, spreadsheets, templates, training content, and digital downloads, are owned by us.
You receive a non-exclusive, non-transferable licence to use them for your own business purposes only.
You may not:
Share, distribute, resell, or reproduce our materials
Publish or adapt them for commercial use
Claim ownership of them
If you wish to licence materials for team or organisation-wide use, please contact us.
10. Confidentiality
We treat all client information as confidential.
We may reference high-level outcomes or case studies in our marketing, but only with your prior written permission or by anonymising details.
You agree not to share any confidential information received from us or disclosed within programmes or sessions.
11. Data Protection & Privacy
We process personal data in accordance with:
UK GDPR
Data Protection Act 2018
Our Privacy Policy explains how your data is collected, used, and stored.
By using our services, you agree to this processing.
12. Termination
We may terminate our agreement with immediate effect if:
You breach these Terms or a service agreement
You fail to pay fees on time
You behave abusively or inappropriately towards us or other clients
Upon termination:
Outstanding fees remain payable
Access to services, materials, or programmes will end
13. Links to Third-Party Sites
Our Website may include links to external websites.
We are not responsible for:
Their content
Their privacy practices
Any loss or damage arising from their use
14. Force Majeure
We are not liable for delays or failure to perform services caused by events outside our reasonable control, such as:
Illness
Power outages
Strikes
Natural disasters
Technology failures
Where possible, we will reschedule services.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
16. Changes to These Terms
We may update these Terms occasionally.
The updated version will be posted on this page with a revised “Last updated” date.
17. Contact Us
If you have any questions about these Terms, please contact:
Retail Parlour
Email: info@retailparlour.com
Address:
86-90 Paul Street
London EC2A 4NE